Firestone Complete Auto Care

"I've found my new go-to for car maintenance and repairs at Firstone Complete Auto Care! Their team is knowledgeable, friendly, and transparent about the work they do. They kept me updated throughout the entire process, and the prices were very competitive. My car feels brand new after their service. Highly recommend!"

Fast and efficient. Stated everything he thought beforehand and confirmed his hypothesis with the callback to authorize the work. Made some suggestions that I took him up on. The usual manager is great but Anthony (Tony) was just a pleasant to deal with as the usual manager (Jason - I believe).

Just needed a tire mounted and balanced. Called on a Saturday and the got me right in. Great customer service with a smile and pleasantries! I live within a block of this location but even if I didn’t I’d still bring my car here!

Do not do wheel alignment here under any circumstances I attached a photo of the car after their service I waited for more than 4 hours, and when they finally brought my car out, it couldn't turn left at all, and I almost crashed when I left their service center. I came back immediately so that they could redo it, but their manager, who had been very friendly before, changed a lot and became incredibly rude!!! disgusting place where I do not recommend anyone to come and I hope that your car will go to the guy in the green sweater in the photo!!!! He pretends to be smart, but in fact his job is only to drive away customers so that they don't see what they are doing with your ca…

“Do not ever come to this service, it’s a disaster. I gave them a complete car and they returned it damaged. They hit my car and said the insurance would cover everything, but no one ever called me. We are going to court. They didn’t even fix the car — I came in just for a simple alignment. I was visiting this city, and now I have to go back to Chicago in two days with a damaged car. Even the insurance hasn’t contacted me yet. I’m telling you seriously — don’t come here, unless you want to deal with huge problems.”