The Rittenhouse Garage

If I could have given them zero stars, I would have. This is a valet-only garage and they don’t tell you that until you drive in and are physically trapped there. The signs visibly posted above their parking attendant station state that they are “credit card only” (which is how I tried to pay), yet they claim to only accept Venmo as a payment method. To that point, they do not have a business Venm…

DO NOT pre-book here, or give them business for that matter. As another user has stated, they do not honor pre-booked reservations. I showed the attendant my SpotHero reservation, and he pretended like he didn't know what that service is. He then stated they only book for 24 hours or more at this garage, and I then showed him that my reservation was from Saturday at 4.30pm until Sunday at …

This is meant to be a 0 star experience. We just parked here and left. We were there for 2 hours. When we got there, they said their system did not work so we had to pay in cash. One person said it was 30$ while other said 42$. We didn’t have full 30$ in cash since ATMs around didn’t take credit card. Whatever. We gave them 21$ cash that we had and they said that’s fine. They didn’t put us in the …

Used spot hero and this garage would not honor the parking causing us to be late for our reservation. Not only way the attendant rude he showed no remorse for over booking causing us to have an issue. He said just cancel - which isn’t helpful as then it’s credit only to your account AND I still had to find somewhere else to park. Plus it was almost impossible to turn around to get out of the build…

WORST experience. If you’re thinking of parking here monthly please look for other more affordable options. They want you to pay $500 for service they are not providing. They promised with the new management things would get better but they did not. If you call 20 minutes in advanced expect to wait another 20 minutes for them to get it EVEN if they’re not busy. I’ve also seen how they handle cars…